FAQs

Limited Edition or Unique Items

Limited edition or unique items, such as collector’s items or one-of-a-kind pieces, may be marked as final sale due to their rarity and exclusivity. Handmade items may have unique characteristics and imperfections that add to their charm and individuality. As such, minor variations in craftsmanship are not considered defects.

What if I have questions about a specific one-of-a-kind item before purchasing?

If you have any questions or need additional information about a specific one-of-a-kind item, please don’t hesitate to contact our customer service team. We’re here to provide you with the details you need to make an informed decision.

Can I request customization or alterations to a one-of-a-kind item?

Absolutely! We understand the importance of personalization. If you have specific preferences or ideas for customization, please reach out to our customer service team before making your purchase. We’ll do our best to accommodate your requests and create a piece that reflects your unique style and vision.

How do I care for the bedding items?

We recommend hand washing and line dry for all items to ensure they don’t shrink or loose any of their characteristics. If an items is heavily beaded or embroidered, we recommend dry cleaning.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

What is your shipping policy?

We offer standard and expedited shipping options. Standard shipping typically takes [insert estimated timeframe] while expedited shipping delivers within [insert estimated timeframe]. Shipping costs and delivery times may vary depending on your location.

What is your return policy?

We offer returns for store credit within 14 days of receipt of the item. Items must be unused, in the same condition as received, and in their original packaging. Please contact our customer service team to initiate a return.

How can I contact customer service?

You can reach our customer service team via email at orders@brooke-williams.com. Our customer service hours are Monday – Thursday, 8:00 AM- 5:00 PM.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately. Depending on the item and circumstances, we will arrange for a replacement or issue a refund.

Can I cancel or modify my order after it has been placed?

Once an order has been placed, it cannot be canceled or modified. However, you may be able to return the item for store credit once you receive it, depending on our return policy.

If you are unhappy with your handmade item for any reason, please contact our customer service team within 14 days of receipt, and we will do our best to address your concerns.